How far in advance should I place my order?
The earlier the better so that ample time is given for each kreation. Once an order is placed (and deposit is paid) you now have that slot. It is a ‘First come, first serve’ policy. We suggest at least four weeks lead time during the summer months as wedding cakes become priority. All wedding cake orders should have anywhere from 6 to 9 months lead time.
Do you take last minute orders?
On occasion we are able to squeeze in last minute orders depending on the location/difficulty of order. A rush fee is applied.
Do you deliver?
Yes we do! KiAnna’s Kreations is proud to service the DMV and surrounding areas. Delivery fees may vary depending on the distance to your location (mileage determined from MapQuest). Delivery fees apply to orders more than 10 miles outside of Bowie/Upper Marlboro, MD.
Do you offer sugar free, gluten free, or non-allergenic cakes?
KiAnna’s Kreations is committed to making cakes for our customer’s dietary needs. Please contact us to inquire about these options.
Do you ship your kreations?
Yes indeed! KiAnna’s Kreations offers shipping nationwide to the continental United States via FedEx and internationally using the United States Postal Service. To ensure the quality and freshness of our products, and depending on the recipient’s location, most orders ship on Mondays, Tuesdays, and Wednesdays. We do not ship over the weekend.
Please note that we package our products for shipping as best as we see fit for the product and traveling. We cannot guarantee how FedEx or USPS will handle the package once it leaves our possession.
Do you ship fully decorated cakes? Which items can be shipped?
We are unable to monitor the handling of packages once they are mailed so unfortunately KiAnna’s Kreations does not ship fully decorated cakes. Also, due to its fragile nature, products that contain fruit are not shipped in the mail.
Items that can be mailed in decorated form: Cupcake kits, dipped Oreos, dipped pretzel rods, dipped rice krispy treats, and jar cakes.
When will my package arrive?
For all domestic orders you can use your tracking number to track the status of your package on Fedex.com. Deliveries typically occur during normal business hours and depend on the service selected. Your tracking number may not appear in the FedEx tracking system for 24 hours. You will be able to see it flow through the FedEx system and know the exact day it will arrive. USPS does not guarantee a delivery day and time for ground shipments overseas.
How should I store my cupcakes?
KiAnna’s Kreations uses buttercream or cream cheese icings for our products and are best served at room temperature. If you decide to refrigerate them, we recommend letting them sit at room temperature for at least 2 hours before serving.